Firehouse Subs at 11600 Bandera Road #102, San Antonio

Reviews

• jack sparrow

  Feb 24, 2018
  ★ ★ ★ ☆ ☆
  Grubhub did a great job! The Smokehouse Beef and Cheddar Brisket sub is the best in Texas!! Now. My order was placed and received between 12:43pm-1:12pm. I listed the amenities within the comments section, but what I asked for was not what I got, so naturally I called and spoke with whom I thought was Christina, but she was quick to correct me that her name is Gina. Gina was informed of my order and read the comments and stated that the extra pickle was the chopped pickle. That is not what I wrote. I wrote "Extra pickles and Sweet Baby Ray's BBQ on the side." Gina stated that the chopped pickle is the extra pickle. Can anyone derive that I requested extra chopped pickle in that comment? Most likely not! As for the Sweet Baby Ray's Gina stated that she put the extra sauce in the bag, so I went to the bag and shook it around to verify, if I missed the s.o.s (sauce on the side). With negative findings. Then Gina states she "thinks" she put the s.o.s in the bag. Then Gina claims maybe it fell out of the bag during delivery and she "bagged it" herself. I then in turn stated next time I will request to have the bag stapled to prevent this from happening. Gina as a manager took zero accountability for her actions and was quick to blame anyone, but herself. According to Gina's handwriting she is perfectionist by nature, very dramatic, and things must go her way. This is probably how she believes she was promoted to manager. When in fact it is very probable that she just stuck around long enough to become manager by simply doing the job that no one wanted to do and outlasted other employees and to include some potential manipulation of other employees to make herself look good. Learn how to take responsibility for your short comings at the expense of your guests. Advise to management: Serious retraining and customer service appreciation. Remember one out of ten people, only one will say something that will inform ten, but that was in the pre-internet era. Get it right the first time!

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