Kazazian's Fine Jewelry & Custom Design at 6909 N Loop 1604 E 2029, San Antonio

Reviews

• Rafael Aparicio

  Nov 10, 2018
  ★ ☆ ☆ ☆ ☆
  If you would like to buy jewelry there then by all means. I have nothing against their jewelry; what I do have against them is there poor servicing on watches. So I would recommend avoiding purchasing watches there and getting them service. I took my watch to get it serviced ( mind you in pristine condition with no scratches on the back or bezel) because it had an internal clicking noise (most likely a loose screw) and all I wanted was an estimate to about how much the repair would cost and would have to wait about a week ( no problem there). My problem became within the following week when they called me and told me the watch is ready. Which I still never gave the ok, so for all I know the repair could have been 100$ , however the repair ended up being 20$ which is doable (even at that no complaints). My major problem is when I got my watch back, and the back of the watch had major scratches and dents on the bezel. Like I said my watch was in pristine condition (it wasn't a cheap watch but it wasn't the most expensive one either), and Claudia bridal sales consultant immediately came over and made excuses. For example she asked if they changed the battery here, I said no , and she replied back saying that she wasn't responsible for the scratches or damages on the watch. I immediately told her they had to open the back to resolve the internal clicking. They semi-buffered the back and were scratches still being notable. Now I know many people think its just the back, but this watch to me holds sentimental value and even at that there should be no excuse for this kind of half-job on it. So I would not recommend bringing any watches there. Like I said jewelry, by all means, that's fine. This store came to me highly recommended and to have this deception about the store is the reason of the one star.

Images