Lowe's Home Improvement at 18303 Rim Drive, San Antonio

Reviews

• Lance Mingle

  Sep 02, 2018
  ★ ☆ ☆ ☆ ☆
  I've has the worst experience with Lowes and my carpet purchase. It's been 3.5 weeks since I began my quest to buy carpet. I waited for a room measurement, which I provided them with. I waited for the order to come in, took 9 days. Then I waited for the install call. Next, I waited for the date to come when they did the install. Once they came, a contractor was painting in a closet and the subcontractor that was supposed to install the carpet left without saying a word. Called me later in the afternoon to reschedule what I thought was already installed and guess what they said. Another week. After going through the manager (elroy) I was promised I would be called back in the morning. No calls, I called Lowes again. Was told the person was to busy for 4 straight hours to return my phone call, and that the install was going to now be a day longer than what I was told the day before. I guess Lowes doesn't care about losing 2k carpet orders. This took place at the Rim store in San Antonio and with the subcontractor Angell's flooring. Terrible customer service and I will not be returning to Lowes. I will shop at home depot from this point forth and even wait longer for my carpet because I will not reward Lowes a single penny of my money.

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